1.1. The purpose of this document is to establish the regulations that must be acknowledged and adhered to by all Guests throughout their stay and/or upon accessing the Establishment, in accordance with the applicable law and Quinta da Boavista's guidelines (hereinafter referred to as the “Customer”, "Guest" or "Guests").

1.2. The House Rules are readily available to Guests at the reception of the Establishment, both in Portuguese and English, as well as on the Quinta da Boavista's website (www.vintequinta.com).

1.3. The Establishment maintains a stringent environmental protection policy and kindly requests maximum cooperation from Guests in this regard.

 

 

2.1. In accordance with the provisions of Article 48 of Decree-Law No. 39/2008, dated 07.03 (in its current version), which establishes the Legal Regime for the Settlement, Functioning, and Operation of Tourist Establishments, the Establishment reserves the right to regulate access and admission, as described in this document, in accordance with the law.

2.2. All Guests (including minors) staying at the Establishment are required to present their identification documents upon admission to the Establishment.

2.3. Prior to admission, as a user of the accommodation services, the Customer will receive an entry form (to be completed by any person over the age of 16 who accesses the room). The entry form includes the Customer's name, surname, and any other necessary information for registration purposes. The form must be signed by the Customer during check-in. Once signed, the entry form will be retained by the Establishment in compliance with the applicable law for the legally established period.

2.4. The accommodation key will be provided to the Customer upon signing the entry form. The accommodation key is strictly personal, and the Customer is responsible for ensuring its security. In case of loss or misplacement, the Customer must promptly inform the reception. The Customer is also responsible for ensuring that the accommodation door is properly closed before leaving or going to sleep.

2.5. Check-in is available from 3:00 p.m. (15:00) on the arrival date. During periods of high occupancy, the availability of the accommodation for the Customer may be delayed for a maximum of 3 (three) hours.

2.6. Check-out must be completed by 12:00 p.m. (midday) on the departure date. There will be no extension of the accommodation occupancy beyond the contracted time. Upon request and subject to availability, the stay can be extended for a maximum of three hours at half the room rate, provided there are no further bookings. Extensions exceeding three hours will be charged at the rate corresponding to an additional day of room reservation.

2.7. In cases where the reservation allows for cancellation, the Customer must communicate the cancellation no later than 11:00 a.m. (eleven a.m.) on the day of arrival (local time of the Establishment). This rule does not apply if the Establishment or the reservation platform has informed the Customer of different cancellation conditions at the time of booking. Cancellations must be communicated to the Establishment via email, direct contact with the Establishment, or through the reservation platform. If the booking is not cancelled, and the Customer fails to check in as specified in this article, they will be charged for the first night.

2.8. Upon access and throughout the stay, the Customer, and any accompanying authorized users, are obligated to: 

a. Adhere to the rules of coexistence and hygiene prescribed for the proper use of the Establishment. 

b. Respect the internal regulations of the Establishment. 

c. Comply with the designated check-in and check-out dates and times of the Establishment. 

d. Make payment for the contracted services in accordance with the terms and conditions communicated at the time of reservation (failure to pay does not exempt the Customer from fulfilling their obligations).

 e. Show respect towards the employees, facilities, and other users of the Establishment, as well as its equipment. 

f. Preserve the integrity of the property and equipment belonging to the Establishment, and compensate for any damage caused to them through their actions or omissions, or by any of the guests included in the reservation.

 

 

3.1. Access to the premises is strictly prohibited for any Guests who are not included in the original booking at the Establishment. In such cases, the Customer must pay a specified fee for accommodation for the additional Guests to gain access. Additionally, the Establishment shall not be held responsible for any activities undertaken by third parties who are not included in the booking, but whom the Customer allows to stay in their accommodation without notifying the Establishment.

3.2. The use of the hotel facilities by the Customer's guests is permitted, subject to an additional fee as determined by the price list.

3.3. The Establishment maintains a zero-tolerance policy towards violent behavior, non-compliance with these internal rules, violation of the standard norms of social coexistence, unauthorized access to the premises, or any behavior that may disrupt the public space, other customers, or the normal functioning of the Establishment. In such circumstances, the Establishment reserves the right to expel individuals causing any disturbances, without providing any compensation or refund of any amounts paid. If necessary, the Establishment may seek assistance from law enforcement agencies to carry out such expulsion.

 

 

4.1. Payment for accommodation is required at the time of booking or check-in, using any accepted method of payment by the Establishment (except personal checks). Cash payments are limited to a maximum of €1,000.00 (one thousand euros). The Establishment may request a deposit or a credit/debit card number as a guarantee for accommodation, no-show fees, additional services, or, if applicable, expenses related to property damage.

4.2. Refunds will be processed using the same payment method employed by the Customer, with the approval of the Establishment Manager. a. Cash refunds: Cash refunds can only be made if the Customer is physically present at the Establishment and the refund amount does not exceed €200. If the refund amount exceeds €200, the remaining sum will be returned via bank transfer. b. Credit card refunds: Whenever possible, refunds for amounts paid by credit card should be processed using an automatic payment terminal (ATP). If this is not feasible, the Customer must request a refund from UNICRE. c. Bank transfer refunds: Refunds for payments made via bank transfer will be processed through the same method. Additional information regarding this process can be obtained by the Customer at the registration desk of the Establishment.

4.3. The Establishment provides the Customer with an electronic invoice service. To utilize this service, the Customer must consent to the processing of their personal data for the purpose of issuing an electronic invoice and sending it to the specified email address. The Customer retains the right to revoke their consent at any time, either at the Establishment or by contacting the address provided on the invoice.

 
5. Value Objects and Security

 

5.1. The Customer bears full responsibility for the constant supervision of their belongings in the common areas of the Establishment, including the parking space. The Establishment shall not be held liable for any assets or items that are not stored in the provided safe.

5.2. Items left by Customer at the Establishment will be kept in storage for a period of 3 (three) months from the date of departure. After this period, the Establishment will not be responsible for such items.

5.3. The staff of the Establishment is not responsible for handling letters and/or instructions sent to Customers during their stay. Customers must personally receive their orders.

5.4.  We inform our Guests that the site is heavily terraced, so care must be taken when standing on high walls, prohibited to leave children unattended.

5.5. We inform our Guests that due to the favorable ecological situation we live in eco-environment,  next to wild animals, insects, and reptiles. To prevent unwanted incidents, please keep the doors closed and lower the mosquito nets at night.

 

 

6.1. The use of gas appliances within the premises is strictly prohibited for safety reasons. Furthermore, Clients are prohibited from possessing or carrying any illegal or dangerous substances within their rooms or any other area of the Establishment.

6.2. In accordance with the provisions of Law 37/2007 dated 14.08 (as amended), smoking is strictly prohibited in the Establishment, except in designated smoking areas. Failure to comply with this policy may result in the Establishment requiring the Customer to cover the costs associated with cleaning and smoke removal, as well as compensation for any losses incurred as a result.

 
7. Storage and cleaning

 

7.1. The room will be cleaned on a daily basis. The Establishment will make an effort, if possible, to accommodate the Customer's preferred time interval for cleaning, but this cannot be guaranteed. It is recommended to discuss a convenient cleaning time with the Establishment upon arrival.

7.2. Bath towels provided are intended for personal hygiene purposes only. Please refrain from using bath towels at the beach or by the pool, as special beach towels are available for such activities.

7.3. The Guest responsible for maintaining the furniture and equipment in the room in the same condition as they were upon arrival. It is expected that the Guest will take care of the furniture and equipment during their stay to prevent any damage or deterioratio

8. Pet Policy

 

8.1. Pets are not allowed on  the premises of the Establishment, except for pets owned by the Establishment.

8.2. Ignoring this policy may result in the termination of the accommodation service contract, as outlined in Article 3.3 of these Internal Regulations.

 

 9. Car park using

 

9.1. Each Customer is allowed to occupy only one covered parking space per car. If Customers need to park more than one car, they must do so inside the gated property near their own house.

9.2. The designated parking area for people with disabilities is reserved for vehicles displaying a visible label/sticker that justifies the need for accessible parking.

9.3. The free car parking service, if available, is exclusively for the Customers of the establishment during their period of accommodation and ends at the check-out time.

9.4. The Customer is responsible for the safekeeping of their vehicle and any belongings left inside it. The Establishment shall not be liable for any loss, theft, or damage to vehicles or their contents.

9.5. The Customer must comply with any instructions or regulations provided by the Establishment regarding the use of the car park.

9.6. The Customer should park their vehicle in a manner that does not obstruct other vehicles or impede traffic flow within the car park.

 
10. Rules for using the swimming pool:

 

10.1. Pool operating hours and access rules: 

 The pool is open for use during specified hours as indicated by the hotel. Please familiarize yourself with the schedule. 

 Pool access is only permitted for registered hotel guests.

10.2. Safety rules: 

 Prior to using the pool, familiarize yourself with the posted safety rules in the pool area and adhere to them.

 Children must be supervised by adults while in the pool. 

 It is not recommended to swim alone. It is advisable to have a partner or stay within the sight of hotel staff.

 In case of an incident or accident, immediately inform hotel staff.

10.3. Hygiene: 

 Take a shower before entering the pool. 

 Use swimming caps  if required during diving and swimming by the hotel's rules. 

 It is prohibited to use the pool if you have any infectious diseases or open wounds.

10.4. Code of conduct: 

 Maintain proper behavior and respect other pool visitors. 

 Jumping, running, or making excessive noise around the pool is not allowed. 

The use of glassware or other items that may pose a safety or hygiene risk is strictly prohibited.

10.5. Liability: 

 The hotel is not responsible for any loss, theft, or damage to personal belongings of visitors in the pool area. 

 Guests use the pool at their own risk.

 

 

11.1. If the Customer has any doubts or questions regarding the operation of the Establishment, they should contact the front desk staff. The designated staff members will be available to provide necessary assistance or, if required, contact the appropriate authority within the Establishment to address the issue.

 

 

12.1. As the data controller, the Establishment will process the data provided by the Customer upon arrival or during their stay for the purposes of managing reservations, complying with legal obligations, ensuring security (based on legitimate interest), conducting marketing activities (including direct marketing campaigns), and enhancing the quality of stays, including satisfaction surveys. The Customer explicitly gives their consent for these purposes.

12.2. The data may be shared with Quinta da Boavista and the service providers of the Establishment and their affiliated entities, exclusively for the aforementioned purposes.

12.3. The Customer has the right to object to the processing of their data by Quinta da Boavista or any of the service providers of the Establishment by sending a written communication to info@vintequinta.com.

12.4. The Customer has the right to access, rectify, limit, oppose, and request the portability of their personal data from the Data Controller. They also have the right to lodge a complaint with the relevant Supervisory Authority.

12.5. The data will be stored in accordance with applicable retention periods, considering legal or contractual obligations, in line with the purposes mentioned above.

 

 

The Establishment ensures strict security measures in all its facilities and services, in compliance with the applicable regulatory framework, to safeguard the safety of Customers and staff members.

 

14.  Reporting of Unusual Situations:

 

Customers are kindly requested to promptly inform the reception of the Establishment about any incidents. Non-exhaustive examples may include the presence of suspicious individuals on the premises, repeated unidentified phone calls to the Customer's accommodation, or visits by unidentified individuals to the Customer's accommodation.

 

 

 

We wish you pleasant and comfortable staying with us.

 

 

 

On behalf of BonusEventus LDA                                                                  Ella Illarionova